Customer Service Center

At SpendLessOnHeat.com, we offer the lowest prices on family products... guaranteed! Our prices, including shipping, are usually lower than the competition. However, some businesses may offer the same product at a lower cost while making up for it with pricey handling charges. If you do find the same product advertised at a lower price, (with shipping costs included), simply contact us with the lower advertised price including shipping and handling. When we receive your notification, we will verify the lower price and give you confirmation of the discount. Please allow up to 3 business days for confirmation before placing your order. We cannot offer discounts on orders already placed. So, please do your price comparison before ordering!

If you have any questions about our products please email or call 320-695-2904 or 1-800-525-7710. We take pride in helping our current and future customers. We want to make sure we can meet your product needs. If you have any questions before purchasing, please let us know. We enjoy making sure we can meet your product needs. We only sell the best! ALL ITEMS ARE BRAND NEW AND ARE NEW IN ORIGINAL PACKAGING unless otherwise specified.

100% Dedication to Customer Service

When you purchase from SpendLessOnHeat.com, you're purchasing from a company that's been in the business of providing various products by catalog or internet directly to consumers for more than 27 years. What does this mean? It means we'll be here to answer your questions and provide customer service when you need it. Our focus is your satisfaction. We provide high quality products at the best value.

We strive to provide the best customer service possible! We have several years of expertise providing high quality customer service the right way! Your satisfaction is very important. We welcome questions. Please call 320-695-2904 or 1-800-525-7710 or email with your questions. Our technicians are here to help. Please read all owner's manuals and directions carefully before setup.

If you have challenges with any product, please let us know as soon as possible. We will work on your behalf with the manufacturer at resolving any issues.

Excellent and Simple Return Policy

We offer an unprecedended 70 day no questions asked money back guarantee return policy on every product we sell unless otherwise specified. Please note, some items may have an adjusted return period. The return period begins on the invoice date. Returned items must be received within the return period. If an item has an adjusted return period apart from our standard 70 days, it will be noted on the product page. If, within the return period, you decide you don't want your product for any reason, simply contact us for a return authorization number and just send the item back to us. We'll gladly refund your money... no questions asked. Deductions may apply on dirty, missing or damaged merchandise or parts. This return policy does not apply to any products that have had alterations, abuse, negligence or are completely used or have not had proper maintenance or assembly. Shipping expense is not refundable nor reimbursable. The returned item must be insured for full purchase price. Merchandise will not be accepted for return unless authorized. Customer is responsible for any return shipping costs. Please email to request a return authorization number and the correct shipping address. Please see the Return Policy Instructions for complete details.

All products carry the warranty of the original manufacturer. We are not held responsible for typographical errors. Prices are subject to change without notice.

Please be sure to check all packages for any damage from the freight company and note any damage on the driver's paperwork and delivery record. B.W. Incorporated is not responsible for damaged products due to shipping. However, B. W. Incorporated will work with you to help handle any shipping issues. Please see the shipping inspection guidelines provided below. It is very important to follow these guidelines. Please see the Return Policy Instructions for complete details

Shipping Inspection Information

It is vital that you inspect your shipment immediately upon arrival and note any damages to shipment, including damage to the shipping container. If there is any damage to your shipment, you must note this on the driver's paperwork when you sign for your package(s). You must also report any damages to B.W. Inc by email or by phone at 1-800-525-7710, within 3 days (including weekends and holidays) of receiving your shipment in order for us to file a claim for any damages. If you report damages during that time, B.W. Inc will file the claim for you and ship out your parts free of charge. If you do not report damages to B.W. Inc within 3 days we will not be able to file a claim for you, and you may have to pay for any parts you need shipped to you and file the claim with your shipping company separately for reimbursement. Also, please do a complete box count and write on the driver's paperwork how many boxes you received before the driver leaves. If a package is refused without approval of B.W. Inc., restocking and shipping fees will apply.

Specifications and Changes

The information, pictures and specifications on this website are believed to be accurate and reliable but may not be definite as the manufacturer has the right to make changes without notice. The manufacturer reserves the right to change product specifications, designs and standard equipment without notice and without incurring obligation.

Assurance Center

Every purchase is backed by our "Ironclad Guarantee"

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Customer Service Center >>

Ironclad Guarantee!

You get the following:

  • Low Price Guarantee
  • Satisfaction Guarantee
  • No-Hassle Return Policy
  • Dedicated service after the sale

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