Updated Return Policy
Our Return Policy at a Glance
For most items, you may return merchandise in its original condition within 70 days of the date of your order unless otherwise noted on the product page. Please note, some items may have an adjusted return period. The return period begins on the invoice date. Returned items must be received within the return period. If an item has an adjusted return period apart from our standard 70 days, it will be noted on the product page. Customer is responsible for return shipping charges.
- Products may be returned or exchanged within 70 days (or adjusted return period) of your product's invoice date.
- All products must be back in our warehouse within the 70 day (or adjusted return period) time period with shipping being paid by the customer for all items.
- Merchandise must be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item.
- All returns must include a Return Merchandise Authorization Number (RMA number). Please contact customer service to obtain an RMA number. Include your name and order number in your request.
- Please allow approximately 21 business days for your return to be processed once it has arrived at the warehouse.
IMPORTANT: The merchandise must be in new condition, packed in its original manufacturer's box and include all original packaging material, original manuals and any accessories that came with the item. Box is not to be marked on.
Regarding our return policy, please note most retailers either do not allow returns or have very limited return policies. We feel that by more than doubling the normal timeframe to return purchases, we are doing what we can to ensure our customers have ample time to use our products in their particular situation to make sure they are suitable. With this in mind, we are firm on the return period timeframes and strive to treat every customer equally.
Items returned without authorization will be charged a 20% restocking fee.
Claims for damaged items or discrepancies must be submitted to our Customer Service Department within 7 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible if notified after 7 business days.
Items that are returned in unsellable (not "like-new") condition, damaged or are missing parts, will be evaluated and any refund due will be adjusted. (Common reasons for refund dockage include: Marring, scratches or damagees to heater cabinet, missing remote or owners manual, written on boxes or owners manuals, missing or broken Styrofoam packing, etc.
If a package is returned to our warehouse or undelivered by our shipping carrier because the customer refused delivery, a 20% restocking fee will apply plus a $35 original shipping charge.
How to return an item:
- Please contact us to obtain a return merchandise authorization (RMA) number and the address to ship to. We will issue an RMA number for the return which you must write on the shipping label only. Do Not Write RMA Number On The Box!.
- Packing your return - Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in the original box. Inside the box, please include a copy of your invoice along with your RMA number and paperwork. DO NOT WRITE ON THE BOX OR MARK THE BOX IN ANY WAY THAT WOULD PREVENT REUSE. Your return address and our address should be attached with either a clear shipping envelope or taped on with clear shipping tape.
- Shipping your return - If you are shipping the unit back to us for any reason, you as the buyer pay all shipping costs. We recommend that you insure the package and ship the item via UPS or FEDEX to ensure proper tracking of your product. Please keep a receipt of the tracking number for your records. You are responsible for seeing to it that we receive your item back in our warehouse undamaged and in good working order.
- Upon receipt of your item and inspection, we will issue you a credit refund. Please allow 21 business days for your credit refund to post to your account.